HR Business Process Outsourcing

As an independent party, Quintop makes the business case for decision-making in Business Process Outsourcing (BPO). From this decision, we implement the outsourcing or insourcing strategy for your organisation.

What is HR Business Process Outsourcing?

HR Business Process Outsourcing (BPO) means outsourcing a defined scope of HR Services to an external party. The outsourcing organisation focuses on managing the objectives of the BPO partnership, the contract as well as the Service Level Agreement (SLA). BPO allows HR to focus on the activities that add value to the organisation.

When you are considering outsourcing HR or People Services, the road ahead is more complex than just purchasing external expertise. BPO requires a strategic decision to “Make or Buy”; to perform the services internally or to outsource. Quintop HR Consultants helps you to make the best choice for your company, based on market research, sourcing strategies and business case.

Contracting, Service Level Agreement and managing risks

When you decide to outsource, Quintop helps you agree on a customised Service Level Agreement tailored to your company’s expectations. The BPO partner must have the same ‘drive’ to improve the services and the Employee Experience. Before the contract is concluded, thorough care is given toward the knowledge and skills needed within your organisation to ensure optimal cooperation and continuous improvement with the BPO partner. This is how we help to manage any risks associated with BPO.

Getting most Benefits out of HR BPO

Companies that take the decision to outsource are looking for benefits on efficiency, effectivity, and scalability. With the right BPO partnership we can help you to:

  • Reduce cost
  • Improve quality
  • Ensure flexibility and continuity in the services

In a broader sense, outsourcing enables your HR function to focus on strategic and value-adding processes for the business, including strategic workforce planning and talent management.

Interested to know more about outsourcing or insourcing decisions?
 Contact Marja to learn more about our approach!